If you have a complaint about the service provided by us you should:<>
If you still do not get a satisfactory outcome, you have the right to take the complaint to the Financial Ombudsman Service (FOS).
Infocus is a member of the external complaints resolution scheme operated by FOS. FOS provides free advice and assistance to customers not satisfied with the responses provided by member companies to their complaints. FOS may undertake an independent external investigation of the complaint or enquiry. Member companies like Infocus are bound by any decisions made by FOS. You can write to the Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001 or telephone toll free 1300 780 808.
Email or write setting out details of your complaint to the Directors, Infocus Securities Australia Pty Ltd (Infocus). Email: firstname.lastname@example.org, Post: PO Box 1856 Sunshine Plaza QLD 4558 or Telephone (07) 5436 9400